Returns & Exchanges

At Caterpillar, we stand by the durability and quality of our gear, which is why we offer a 30-day window for returns or exchanges on all unworn items. If your purchase doesn't meet your expectations for fit or function, we are committed to making it right.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the unworn items in their original packaging with all tags attached to ensure your return is accepted.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy until your refund or exchange is processed.