Frequently Asked Questions

Everything you need to know about shopping with Caterpillar.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.

Are your boots and apparel covered by a warranty?

Yes, Caterpillar products are built to last. We offer a limited warranty against manufacturing defects for up to 6 months from the date of purchase.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring your foot or chest and comparing it to our charts, as some of our rugged workwear styles are designed with a roomier fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your delivery progress.